This refund policy outlines the terms under which refunds are provided for services purchased on our platform. By purchasing any service, you agree to the conditions mentioned below.
We offer a 30-day money-back guarantee on eligible hosting services. If you are not satisfied with the service, you can request a refund within 30 days from the date of purchase.
This allows you to try our services risk-free and evaluate whether they meet your requirements.
Refunds are only applicable if the request is made within the specified refund period. The service should not be misused or in violation of our terms. Once approved, the refund will be processed through the original payment method or as account credit, depending on the payment type.
Certain services are non-refundable due to their nature and immediate provisioning. These include domain registrations, renewals, and transfers, as well as any third-party licenses or add-ons.
Once these services are purchased, they cannot be reversed or refunded.
In some cases, the refund amount may exclude specific costs such as domain registration fees or additional services that cannot be canceled after activation.
Refunds apply only to the core hosting service where applicable.
You may cancel your service at any time. However, refunds will only be issued if the cancellation request is made within the eligible refund period. After this period, cancellations will not qualify for a refund.
Once your refund request is approved, it will be processed within a reasonable time frame. The exact duration may vary depending on your payment provider and method used during purchase.
We reserve the right to deny any refund request if it does not meet the conditions outlined in this policy, including misuse of services or violation of terms.
For any refund-related queries or to initiate a refund request, please contact our support team with your account and purchase details. Our team will review your request and guide you through the process.