Customer Support Associate Job

Join Firstsource as a Customer Support Associate

Customer Support Associate: A leading outsourcing company Firstsource is hiring a Customer Support Associate for voice and non-voice processes for its international project. Interested and eligible candidates can apply by visiting their administrative location. The eligibility criteria, required skills, and more are given in this article. The candidate who meets the eligibility criteria can send their cv through a given email address as well.   

Start your job career journey with a top outsourcing company and a leading BPO industry Firstsource. The company is actively seeking passionate Customer Support Associates for its International Voice and Non-Voice processes. If you have strong communication skills and a customer-first mindset, this role in Bangalore is perfect for you.

Recruitment Overview

  • Post: Customer Support Associate
  • Organization: Firstsource
  • Process: International Voice/Non-Voice
  • Location: Bangalore
  • Experience: 0-3 years
  • Employment Type: Full-Time, Permanent
  • Salary: Competitive with lucrative incentives
  • Qualification: 10+, 12+, Degree or Non Degree 
  • Selection Type: Written, Verbal, Interview

Roles and Responsibilities

  • Selected candidates must have the ability to Handle customer inquiries efficiently across voice and non-voice channels.
  • They must have the ability to Resolve customer issues while maintaining high-quality communication standards.
  • Adapt to rotational shifts and meet operational targets.
  • Collaborate with teams to enhance customer satisfaction.
  • Must have team-building ability. 

Eligibility Criteria

  • Education: 10th, 12th, or Graduation (BE/BTech and postgraduates are not eligible).
  • Experience: Freshers or up to 3 years in customer service roles.
  • Language Skills: Proficient in English with strong spoken and written communication skills.

Key Skills Required

  • Excellent interpersonal and problem-solving abilities.
  • Ability to thrive under pressure in a fast-paced environment.
  • Flexibility to work in rotational shifts.
  • Ability to work in high-pressure
  • Ability to maintain high volume
  • Must have the ability to communicate with international clients 

Perks and Benefits

  • Competitive salary paired with performance-based incentives.
  • Comprehensive career development opportunities.
  • Cab facility for all shifts.
  • Dynamic and inclusive work environment.
  • Yearly Appraisals
  • Bonus facility

About Firstsource

Firstsource Solutions is a globally renowned business process management company that delivers exceptional customer service and digital transformation solutions. Known for its innovative approach, Firstsource fosters a culture of growth and excellence, making it a great place to work.

How to Apply for the Customer Support Associate Job?

Candidates who have met the eligibility criteria, They can apply for the Customer Support Associate Job through two methods. Make sure all the documents are up to date. 

  1. Walk in Interview
  2. Submit through Email

Walk-In-Interview:

  • Bring your updated resume and Aadhaar card copy.
  • Mention “KIRAN” as the recruiter on your CV.
  • Address: Brigade Tech Garden, Kundalahalli, Brookefields, Dragon Fly Building, 3rd Floor, Bangalore – 560037.

Email Application:

Send your resume or CV to kiran.kumar10@firstsource.com with the subject: Customer Support Associate Application.

For further details, the candidate can contact HR: 

Kiran – 9611652646 

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